Friday, June 9, 2023

Apple is barely forward of Samsung, Acer, Asus and Dell within the US Buyer Satisfaction Index.

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The US Buyer Satisfaction Index (ACSI) was launched at this time, revealing the most recent findings on electronics and client electronics. This yr, Apple received his PC division once more, beating out Samsung, Amazon, Acer, Dell, Asus, and HP, however by a slender margin.

ACSI at this time launched a brand new report primarily based on practically 10,000 respondents from July 2021 to June 2022. The private pc class consists of desktops, laptops, and tablets.

“Satisfaction with desktop computer systems has returned, with ACSI scores up 3% to 80. This enchancment left desktops alone within the high spot. Laptops and tablets each scored 79 factors, forward of the previous. elevated by 1%, the latter by 4%.”

Total, Apple’s Mac and iPad experiences scored 82, two factors above the desktop common and three factors above the non-public pc common (together with laptops and tablets) of 79. 82 can be the rating Apple obtained final yr.

Samsung missed out on a tie with Apple with 81 factors, whereas Acer, Amazon, Asus, Dell and Lenovo completed third with 79 factors.

Apple Surpasses Samsung in Customer Satisfaction

Amazon noticed the largest year-over-year enchancment with a 7% improve in satisfaction.

Listed below are the scores when desktops, laptops and tablets individually:

Apple Surpasses Samsung in Customer Satisfaction 1

As well as, listed here are trade traits for numerous metrics surveyed by ACSI:

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For all the main points, you’ll be able to verify the complete report from ACSI.

For extra Apple information, watch 9to5Mac on YouTube.


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